Caller Pattern
Caller stated Saturday twice · corrected nineteenth → twenty-first
Agent Behavior
Early barge-in · kept nineteenth · success language on tool error
Final Outcome
Reservation still Friday · task incomplete
Failure Patterns
Find The Conversation Pattern Behind Repeated Failures
Natural-language search across production calls — no dropdown filters. Cluster by caller pattern, agent behavior, and final outcome to see whether failures come from ASR, prompts, tools, or process design.
3 clusters · horizontal comparison
Cluster A · date correction
Cluster B · noisy ASR
Cluster C · transfer timing
Caller Pattern
Background café noise · soft date enunciation
Agent Behavior
No confidence gate · no re-ask · proceeded to tool
Final Outcome
Wrong night booked · refund path opened
Caller Pattern
Asked for human after second correction
Agent Behavior
Agent delayed handoff · context not attached
Final Outcome
Caller repeated full story · abandon
Press Search Calls or Enter — clusters open for side-by-side Caller Pattern · Agent Behavior · Final Outcome.