VG-2026-088
Tool Event ×3 · outcome open
Reservation unchanged after success language
Ops · Maya
Production Monitor
Show The Exceptions, Not Another Wall Of Calls
Incident Roster — healthy calls stay as dots. Exceptions expand automatically: repeated questions, severe latency, tool failures, constant corrections, failed transfers, and incomplete tasks.
Live roster · last 15 minutes · healthy collapsed
VG-2026-085
Failed human transfer
Context lost · caller repeated full story
Support · Jon
VG-2026-084
Severe latency · Silence Space
p95 response 2.4s · abandon risk
Voice Eng · Rin
VG-2026-083
Caller corrected date twice
Agent never re-opened slot
QA · Lea
VG-2026-082
Repeated questions loop
Asked for party size three times
QA · Lea
VG-2026-081
Task incomplete hang-up
No confirmation · no CRM close
Ops · Maya
Open Incident jumps to Call Review at the first error node — not a generic details page.